Terms and Conditions

Introduction

Welcome to RAD5 Tech Hub (“we,” “our,” or “us”). By accessing or using any of our digital platforms, products, or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

RAD5 Tech Hub is a technology company offering multiple digital solutions, including training programs such as RAD5 Academy. Our platforms may require user registration and payment for services.

User Accounts

• Users must provide accurate and complete information during registration.
• Users are responsible for maintaining the confidentiality of their account credentials.
• We reserve the right to suspend or terminate accounts for any breach of these Terms.

Payment Terms

• Payments for our services, including RAD5 Academy tuition, must be made through our approved digital platforms.
• We integrate secure online payment gateways, such as Flutterwave, to process transactions.
• By making a payment, you agree to comply with the terms and conditions of the third-party payment processor.

Payment Security

• We take reasonable measures to protect your payment details using encryption and secure payment integrations.
• We do not store sensitive payment card information on our servers. Payment details are handled directly by our payment processor(s).

Refund Policy

Refund requests must be submitted in writing to our support team within 7 business days of payment.

Refunds are granted only under the following conditions:

• Duplicate payment or incorrect billing.
• Cancellation of a program/service before the start date.
• Inability to deliver the paid service due to our fault.

Refunds will be processed using the original payment method within 14 business days after approval.

Partial refunds for ongoing programs may be granted at our discretion, minus any administrative or service fees.

We are not responsible for delays caused by third-party payment processors.

Privacy Policy

Data Collection

We collect personal information such as name, email address, phone number, and payment details when you register or make payments on our platform. We may also collect non-personal data such as browser type and usage patterns to improve our services.

Use of Data

Your personal data is used for:

• Processing payments and delivering purchased services.
• Managing your account and providing customer support.
• Sending service updates, notifications, and marketing communications (with your consent).

Data Sharing

• We do not sell or rent your personal data to third parties.
• We may share your data with trusted third-party service providers, such as Flutterwave, solely to process payments and deliver services.
• These providers are obligated to keep your information confidential and use it only for the agreed purposes.

Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and secure servers to protect your personal information. While we strive to ensure the security of your data, no method of transmission over the Internet is 100% secure.

User Rights

• Access, correct, or request deletion of your personal information.
• Withdraw your consent to data processing at any time (subject to legal or contractual restrictions).

Third-Party Services

By using our platform, you acknowledge and agree that we may use third-party payment processors and other service providers to facilitate transactions and operations. These third parties have their own privacy policies, and we encourage you to review them.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, except where required by applicable law.

Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or platform notifications. Continued use of our services after changes indicates acceptance of the updated Terms.